Privacy Policy

Privacy Policy

Last Updated: 14th April 2025

1. Introduction

UTERIO LTD ("we," "us," or "our") is committed to protecting your privacy. This Privacy Policy outlines how we collect, use, and safeguard your personal data when you access our services, including our website and digital medical education products.

2. Information We Collect

We collect and process the following types of personal data:

Account Information: Name, email address, professional details, and other contact information provided during account creation.

Authentication Data: AccessToken and RefreshToken cookies essential for secure login and session management.

Usage Data: Information about how you interact with our services, including access times, questions answered, exam performance, pages viewed, and other diagnostic data.

Learning Progress Data: Data related to your educational progress, including quiz results, test scores, and learning patterns.

Communication Preferences: Your choices regarding receiving marketing, educational, and other types of communications from us.

3. Legal Basis for Processing

Our processing of your personal data is based on:

Contractual Necessity: To fulfill our obligations in providing you with the services you have requested.

Legitimate Interests: To improve our services, including the enhancement of our educational content and platforms, while ensuring that such processing does not override your rights and freedoms.

Consent: Where we have requested and you have provided your explicit consent for certain types of processing.

4. Use of Cookies

We utilize only essential cookies:

AccessToken: Maintains your authenticated session.

RefreshToken: Allows you to re-authenticate seamlessly.

These cookies are crucial for the operation of our website and services. In accordance with the UK GDPR and the Privacy and Electronic Communications Regulations (PECR), your consent is not required for these essential cookies.

5. Use of Personal Data for Educational Content Improvement

We may use anonymized or pseudonymized user data to train and improve our educational content and systems. This processing is conducted under the lawful basis of legitimate interests, ensuring that:

  • The data used does not identify you personally.
  • The processing does not adversely affect your rights and freedoms.
  • The improvements benefit all users of our educational platforms.

6. Data Usage

Your data is used to personalize and improve your experience with Uterio. Specifically, we use your information to:

  • Create and manage your account
  • Provide you with personalized medical education content
  • Track your learning progress and exam preparation
  • Generate performance insights and study recommendations using AI technologies
  • Send you communications based on your preferences

We want to explicitly mention that user data can be used for training our AI models. This is vital for improving our services and ensuring that you receive the best possible support in your medical education and career development.

Furthermore, we may share your data with carefully selected partners, including medical education providers, specialty training organizations, and healthcare institutions, who have a legitimate interest in enhancing our service offerings. Rest assured that all data sharing is executed in strict accordance with applicable legal requirements and UK GDPR standards.

7. Email Communications and Your Choices

We may send you various types of email communications:

Service-Related Emails: These include account confirmations, payment receipts, and important updates about our services. These emails are necessary to provide our services and cannot be opted out of while you maintain an account.

Marketing Emails: Promotional content about new features, offers, and services. You can opt out of these at any time through:

  • Your account settings page
  • The "unsubscribe" link in our marketing emails
  • Contacting us directly at founders@uterio.com

Educational Content: Updates about new medical content, study resources, and learning materials. You can manage these preferences in your account settings.

We will honor your communication preferences promptly upon receiving your request to change them.

8. Data Sharing and Transfers

We do not sell or rent your personal data. We may share your data with:

Service Providers: Third-party vendors who assist in operating our services, under strict confidentiality agreements.

Payment Processors: To process payments for subscriptions and purchases.

Legal Obligations: When required by law or to protect our rights.

If we transfer your data outside the UK, we ensure appropriate safeguards are in place, such as Standard Contractual Clauses or adequacy decisions.

9. Data Retention

We retain your personal data only as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required or permitted by law.

10. Your Rights

Under the UK GDPR, you have the right to:

  • Access the personal data we hold about you
  • Request correction of inaccurate data
  • Request erasure of your data
  • Object to or restrict processing
  • Request data portability
  • Withdraw consent where processing is based on consent
  • Opt out of optional communications
  • Delete your account and all associated identifiable data
  • Lodge a complaint with the Information Commissioner's Office (ICO)

Account Deletion

You have the right to delete your account at any time. When you delete your account:

  • Your personal profile information will be permanently removed
  • Your user account and associated identifiers will be deleted
  • Your learning progress and performance data will be anonymized
  • We will retain only the information required by law or necessary for our legitimate business purposes

To delete your account, you can:

  1. Use the "Delete Account" option in your account settings
  2. Contact us directly at founders@uterio.com with your request

To exercise any of your rights, please contact us at founders@uterio.com.

11. Data Security

We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction. These measures include:

  • Encryption of sensitive data
  • Regular security assessments
  • Restricted staff access to personal information
  • Employee training on data protection

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any significant changes by posting the new policy on our website and updating the effective date. For material changes, we may also send you a notification to the email address associated with your account. By continuing to use our services after the posting of any modifications, you agree to be bound by the updated Privacy Policy.

13. Children's Privacy

Our services are not directed to individuals under the age of 18, and we do not knowingly collect personal information from children. If you become aware that a child has provided us with personal data, please contact us at founders@uterio.com.

14. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us at:

Email: founders@uterio.com

UTERIO LTD Flat 5 Hudson Yard House 1a, Onega Gate, London, England, SE16 7PG